Security + trust
Protect the path,
not only the model.
Treat numbers, media, prompts, tools, customer data, event destinations, and human escalation as one shared security boundary.
Scoped credentials
Keep browser, server, webhook, agent, and media credentials separate by responsibility.
Versioned configuration
Retain the agent, route, prompt, tool, and policy version associated with historical calls.
Signed media
Authenticate realtime media paths and verify inbound events before they enter a trusted workflow.
Retention controls
Choose what to keep across recordings, transcripts, call records, outcomes, and exported destinations.
Deployment choices
Discuss private networking, dedicated infrastructure, and self-hosted components for suitable enterprise programs.
Human authority
Define the actions, data, uncertainty, and caller requests that must leave automation.
A truthful trust posture
Architecture first.
Claims only when verified.
Security requirements differ by market and deployment. We document the controls available to a project and avoid implying certifications, residency, or regulatory approvals that have not been contractually established.